Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to Wenyah Support Services and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Wenyah Support Services include WENYAH.COM WENYAHSUPPORTSERVICES.COM, and ALL OF WENYAH SUPPORT SERVICES. 

The Wenyah Support Services website is a MANAGED SERVICE PROVIDER site. Using the Wenyah Support Services website, you consent to the data practices described in this statement.

Wenyah Support Services reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the site and/or Services available through this site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

COLLECTION OF INFORMATION

Personal Information

To better provide you with products and services offered on our Site, Wenyah Support Services may collect personally identifiable information, including but not limited to the following:

a. First and Last Name

b. Mailing/Billing Address

c. Email Address

d. Phone Number

e. Employer

f. Job Title

Personal Information Use & Security

Wenyah Support Services collects and uses your personal information to operate its website(s) and deliver your requested services. Wenyah Support Services may also use your personally identifiable information to inform you of other products or services available from Wenyah Support Services and its affiliates. Wenyah Support Services secures your personal information from unauthorized access, use, or disclosure. Wenyah Support Services uses the following methods for SSL Protocol purposes which are as follows:

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed. 

Device Information

In order to better provide you with products and services offered on our site, Wenyah Support Services may collect personally identifiable information related to your subscription or hourly services, including but not limited to the following:

a. Computer /Device Name

b. Computer/Device FDQN, IMEI, MAC Address, Serial Number, or any industry-standard unique

device identification method

c. We may also collect aggregated data, which is data from which the identity of an individual cannot be determined. We may use aggregated data at our discretion.

Billing Information

If you purchase Wenyah Support Services’ products and services, we collect billing and credit card

information. This information is used to complete the purchase transaction. We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products

or services available on the site. 

These may include: (a) registering for an account on our site; (b) entering

a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from Wenyah Support Services and elected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Third Party Information Sharing

Wenyah Support Services does not sell, rent or lease its Customer lists to third parties.

Wenyah Support Services may, from time to time, contact you on behalf of external business  partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (email, name, address, telephone number including device information, device serial numbers) is transferred to the third party. Wenyah Support Services may share data with trusted partners to help perform statistical analysis, send you email or postal mail, and provide Customer support, device troubleshooting support, cybersecurity support and storage support or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Wenyah Support Services, and they are required to maintain the confidentiality of your information.

Wenyah Support Services may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Wenyah Support Services or the site; (b) protect and defend the rights or property of Wenyah Support Services; and/or (c) act under exigent circumstances to protect the personal safety of users of Wenyah Support Services, or the public.

Wenyah Support Services may also collect certain personally identifiable information through various third-party technologies, including, but not limited to, tracking pixels such as those used by Facebook or Google. These technologies may gather data that could include your email, phone number, name, or other personally identifying information. This information might be used to enhance your experience with our services, such as tailoring content, providing personalized recommendations, optimizing website functionality, and delivering targeted advertisements that align with your preferences. Any such data collected through these technologies will be treated with the same level of care and protection as other information outlined in this privacy notice.

While we strive to ensure consistent data protection practices across Wenyah.com and all subdomains associated with Wenyah Support Services, our website is hosted by a third-party service provider, which may collect certain information as part of their hosting services. While we have chosen our service providers and 3rd party partners carefully, we cannot control nor guarantee their data collection practices. There may also be instances where certain subdomains are controlled by third parties and operate under their own privacy policies. We recommend reviewing the privacy policies of any third-party-controlled subdomains and tools before interacting with them. While we cannot guarantee the data handling practices of these third-party, we are committed to maintaining the security and privacy of your data within our control. 

Information from Other Programs

a. Diagnostic Tools - Wenyah Support Services is not the manufacturer of such programs and is

not responsible for, and has no control over, any data collection that they may perform. Wenyah

Support Services uses third-party diagnostic software to assist in resolving many computer and

technology issues. Wenyah Support Services uses these programs for the specific purpose of

resolving computer or technology issues.

b. Remote Assistance - Wenyah Support Services may use a third-party application and/or third-

party website to gain remote control of your computer(s) or other technology(ies). This program or website may collect data from your computer or other technology. Wenyah Support Services may or may not be the manufacturer of such programs or websites and is not responsible for, and has no control over, any data collection that they may perform.

c. Tracking User Behavior - Wenyah Support Services may keep track of the websites and pages

our users visit within Wenyah Support Services, in order to determine what Wenyah Support

Services are the most popular. This data is used to deliver customized content and advertising

within Wenyah Support Services to Customers whose behavior indicates that they are interested ina particular subject area.

d. Automatically collected information - Information about your computer hardware and software

may be automatically collected by Wenyah Support Services. This information can include: your

IP address, browser type, domain names, access times and referring website addresses. This

information is used for the operation of the service, to maintain quality of the service, and to provide

general statistics regarding use of the Wenyah Support Services website.

e. Use of Cookies - The Wenyah Support Services website may use "cookies" to help you

personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The

purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Wenyah Support Services pages, or register with Wenyah Support Services site or services, a cookie helps Wenyah Support Services to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Wenyah Support Services website, the information you previously provided can be retrieved, so you can easily use the Wenyah Support Services features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the WenyahSupport Services or websites you visit.

f. Employment Related Information – We may retain the Personal Information you submit. We may use this information for purposes related to your employment with us.

g. Links - This website contains links to other sites. Please be aware that we are not responsible for

the content or privacy practices of such other sites. We encourage our users to be aware when they

leave our site and to read the privacy statements of any other site that collects personally identifiable

information.

h. External Data Storage Sites - We may store your data on servers provided by third party hosting vendors with whom we have contracted.

CHILDREN UNDER THIRTEEN

Our privacy practices are guided by the United States’ Children Online Privacy Protection Act of 1998 (COPPA), as well as data privacy laws in the Unites States and other applicable countries. Younger visitors should always check with their parents or guardians before entering information on any website or mobile application and we encourage families to discuss their household guidelines regarding the online sharing of personal information.

Neither Wenyah Support Services, WENYAH SUPPORT SERVICES.COM, ALL

OF WENYAH SUPPORT SERVICES and service providers who provide support for the internal

operations of our services collect personal information (eg. Full name, email address, home address, or phone number) or any geolocation information from children under the age of 13. Wenyah Support Services may collect information that is reasonably necessary to support the internal operations of our services offered (see section on “Use of Cookies”). In the event that we have knowledge that a child under the age of 13 has submitted any personal information to us via our Chatbot or our websites, we may use the email address provided by the child for the sole purpose of responding to the child’s question or carrying out his or her request on a one-time-only basis. We will not use the email address provided by the child for any other purpose, and we will delete it from our records once the question has been answered or the request has been fulfilled. If we become aware that we have unknowingly collected personal contact information other than an email address from a child under the age of 13, we will delete the information immediately. Features on the websites that are open to non-registered users or certain materials that can be submitted to Wenyah Support Services, collect only non-personal information, such as first name, age,  hometown, and home state. Wenyah Support Services may provide non-registered users and registered users with an opportunity to send a link to material on the website to friends and family electronically. To do so, Wenyah Support Services may ask for the sender’s first name, recipient’s first name, and recipient’s email address. Recipient email addresses are used only to send the electronic materials to complete the sender’s request and are deleted after the request is fulfilled.

OPT- OUT AND UNSUBSCRIBE FROM THIRD PARTY COMMUNICATIONS

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from third-party partners of Wenyah Support Services by contacting us via email address: support@Wenyah.com

From time to time, Wenyah Support Services may contact you via emailemail for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Wenyah Support Services or click on a link therein. If you would like to stop receiving marketing or promotional communications via email from Wenyah Support Services, you may opt out of such communications by clicking on the unsubscribe button or contacting support@wenyah.com.

CONTACT INFORMATION

Wenyah Support Services welcomes your questions or comments regarding this Statement of Privacy. If you believe that Wenyah Support Services has not adhered to this Terms and Conditions, please contact Wenyah Support Services at:

WENYAH SUPPORT SERVICES

Address: 201 East Main Street, Suite 106, Santa Maria CA 93454

Email Address: SUPPORT@WENYAH.COM

Telephone number: 1 (866) 620 - 1681

Updated: August 23, 2023