Frequently Asked Questions

We are more than happy to make arrangements for our clients. Your business is important to us and we aim to help you keep it running smoothly.  Please do not hesitate to contact our customer service and billing so we can tailor our services to your needs. 

Automated cybersecurity scans, data back-up services and patch management are usually started when your system is idle to cause minimal interruption to your work, and will run automatically without your supervision. Our 24/7 Security Operations Center along with the endpoint security software will ensure the protection of your devices against attacks.  

We need permission to monitor device activities such as performance metrics and hardware alerts, including security monitoring of firewalls and anti-virus. If your device is not registered, we are not allowed to monitor nor control your device as it is considered a cybercrime.  Please take a look at our terms of service to prevent registration and deregistration abuse.

 Let us assist you in detecting where the issue is. If the issue is with your Internet Service Provider(ISP), we would direct you to them. If your other devices are connected to your internet without issues, we can help you troubleshoot a device connectivity issue via phone.

We do not. But upon request, we can search and call your local area technician to assist in correcting the issue. We will ensure that the hardware technician understands the issue and that nothing gets lost in translation, saving you time and money.

Most of our technicians hold one or more certifications in the tech industry, but we believe that certifications nor education are not the best indicators of quality tech support service. We screen our technicians further, valuing their education, experience, and ability. Our in-depth interview process also tests clear communication and professionalism. 

 We are currently reviewing our procedures so we can provide you with better service. We are currently expanding our services to realtors from the East Coast, and depending on their demand and needs, we will look into the possibility of providing  24/7  service.

Troubleshooting issues can take from a minute to hours dependent on the complexity. Most of the troubleshooting can be done by our technicians without your assistance, and we will not expect you to assist us more than you have to.

Once your payment is received, we will automatically send your welcome packet and client installation using the email you have provided. Depending on how many devices you have, we can start troubleshooting issues right away. 

Definitely! We will verify your authentication and once you provide permission to access your device, we can start working on it. 

The remote software tool communication traffic is automatically encrypted with AES-256 block encryption. Without being too technical, it simply means that no existing computer can break the encryption. The current supercomputers would take more than a million years to decrypt the encryption by brute force. 

ABSOLUTELY NOT! Our employees would require your authentication before we can establish a connection. Connection logs are audited every day by our supervisory team, ensuring that all connections were authenticated and permitted. Our employees are highly trained, and we have contingency plans in place to prevent unpermitted connections.

We offer 24-hour end-point protection monitoring services. We will schedule automated computer scans using end-point security monitoring software during your computer's downtime. 

•  Desktop/Laptop Computer
• Smartphones
• VoIP phones
• All in one printer & scanners
• Tablets
• Audio/Video Conference Equipment

We aim to help you establish a better security posture. We will curate cybersecurity articles that are most relevant to keeping your business in tip-top shape. Including but not limited to:

• Rebooting your device when needed
• Install Java and Adobe updates
• Install driver updates
• Microsoft office updates
• Windows Updates: Service pack
• All critical and important security updates

 How big are 10 gigabytes? Although files differ from sizes due to various factors, here are a few reliable estimates*:

• 35,410 Microsoft Word (.doc)
• 25,300 Microsoft Excel (.xls)
• 7,020 Microsoft PowerPoint (.ppt)
• 142,910 Plain Text (.txt)
• 48,730 Microsoft Outlook (.msg)
• 112,190 Outlook Express (.eml)
• 18,930 Portable Document Format (.pdf)