MASTER SERVICE AGREEMENT  

This Master Service Agreement (“Terms”, “Agreement”) is made by and between wenyah.com, WENYAH SUPPORT SERVICES, (“Wenyah Support Services”, “We”, “Wenyah”, “Provider”, “Wenyah Support Services Group”) and the individual or entity identified as the Customer in this Agreement (“You”, “Client” or “Customer”) effective upon the date of execution (“Effective Date”). As a condition of the use of any services by Wenyah Support Services the Client must accept this Agreement.  

This Agreement constitutes a legally binding agreement made between Customer and Wenyah Support Services. This Agreement establishes a contractual framework for Wenyah Support Services provision of Services under this Agreement worldwide. In order to provide a uniform mechanism for implementing the principles of this Agreement, the provisions of this Agreement, as between Client and Wenyah Support Service, shall be applicable worldwide and shall be implemented by Client and Wenyah Support Service, and their respective domestic and foreign subsidiaries and business units, entering into Agreements which incorporate the principles of the applicable provisions of this Agreement, modified as may be necessary by reason of local Laws or commercial custom.  

Wenyah Support Services Group is a service provider offering three distinct and independent services to customers, (collectively “Wenyah Support Services Group”) via providers and 3^rd party partners to meet the unique needs and requirements of small businesses such as cybersecurity, technical support, cloud storage, executive virtual assistant, transaction coordinator and marketing services as defined below.  

1. SERVICES  

Wenyah Support Services Group is a facilitator of services to the Customer and All services offered are considered independent from each other. The services provided pursuant to these terms and conditions are provided “as is”. Wenyah Support Services will provide to the Client the following services (collectively, “the Services”, “the Providers”):  

1.1 CYBERSECURITY,  TECHNICAL  SUPPORT  AND  CLOUD  STORAGE  (Collectively,  

“Wenyah Technical Service”)  

a. Cybersecurity – Wenyah Technical Services and its 3^rd party partners will secure and improve the cybersecurity posture of a registered endpoint device according to cybersecurity industry best practices.   

 b. Technical Support – Wenyah Technical Services and its 3rd party partners will manage, maintain, and repair IT systems, provide tier 1 and tier 2 Technical Support for Personal Computers and printers. Wenyah Support Services will remotely access, control and manipulate the Customer’s computer to resolve the issue. Wenyah Technical Services responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring software, excluding hardware maintenance and hardware repair. The Customer ensures that a stable internet connection is not the main cause of the issue reported. Wenyah Technical Services will follow an established system, used for prioritizing service problems based upon the severity of the problem reported. Initial diagnosis of problems reported will be made remotely via scripted questioning or network management tools. Wenyah Technical Services will make all reasonable endeavors to isolate the issue and restore affected customer services or provide a possible solution to the issue. Wenyah Technical Services supports windows 10 or newer, regardless of edition.  

3. Cloud Storage – Wenyah Technical Services will provide cloud back-up and saved backup data retrieval services to the Customer, utilizing 3rd party tools and software, including automated back-up scheduling. Cloud Storage gives users the ability to share and access files remotely without access to their local storage systems. Cloud Storage will be 1 terabyte per Customer with a maximum of 3 times per day syncing to cloud.  

4. Wenyah Technical Services responsibilities will be as follows:  

1. Identifying hardware and software solutions.  

2. Troubleshooting technical issues. iii. Diagnosing and repairing faults. iv. Resolving network issues.  

5. Installing and configuring software.  

6. Speaking to Customers to quickly get to the root of their problem.  

7. Providing timely and accurate Customer feedback.  

8. Talking Customers through a series of actions to resolve a problem. ix. Following up with Customers to ensure the problem is resolved.  

10. Supporting the roll-out of new applications.  

11. Providing support in the form of procedural documentation.  

12. Managing multiple cases at one time. xiii. Testing and evaluating new technologies.  

5. Below is a guideline for defined priorities. At the time of Customer contact, Wenyah Technical Services will identify the likely priority of the incident using the guidelines below. The following details the priority of calls for a particular scenario. The agreed priority will be recorded in the call details.  

Issue Prioritization	Target Response
Total loss of services	resulting in Customer being unable to carry out normal operations; Customer is with a client and device is not working, Customer has no other alternative device to use with their client.
Critical	whereas Customer hardware and or software is causing continued service disruption; Customer cannot print document.
Important	whereas Customer hardware and or software is failing on an irregular basis; intermittent interruption caused by the device.
Monitor	causing occasional failure to Customer hardware and or software which can be overcome without undue difficulty; Customer needs to print a document tomorrow, but printer would not connect.

After identification of Issue prioritization and Priority description, Wenyah Support Services will Create a target response time, which is estimated to be the following:  

Issue Prioritization	Target Response
Total loss of service	Immediate Response
Critical	Within 2 hours
Important	Within 1 business day
Monitor	Within 2 business days

1.2 EXECUTIVE VIRTUAL ASSISTANT AND TRANSACTION COORDINATOR SERVICES  

(Collectively, “Wenyah Assistant Services”)  

1. Transaction Coordinator Services – Wenyah Assistant services will provide service specific for Real Estate Salespersons, Real Estate Offices or Brokers, this will include administrative duties during each transaction stage from contract to closing. Duties include the following:  

i. Opening escrow ii. Coordinating inspections, repair negotiations and completion of repairs.  

iii. Communicating updates to clients, agents, lenders, and other people involved in the transaction iv. Monitoring contingency period  

v. Ensuring all documentation is submitted vi. Coordinating the closing process vii. Scheduling clients follow up calls (after close) to check in and ask for referrals viii. Initiate and maintain paperless file ix. Audit contract documents for compliance x. Order and monitor title xi. Send contracts xii. Provide needed amendments, contracts, titles, and others xiii. Verify appraisal schedules xiv. Verify document completion  

xv. Request, obtain and distribute HOA documents xvi. Create and maintain contract deadline calendar xvii. Monitor deadlines and send reminders xviii. Facilitate title transfers  

2. Executive Virtual Assistant Services – Wenyah Assistant Services provides virtual assistant services include the various administrative / secretarial tasks which are but not entirely limited to the following:  

i. call handling ii. daily calendar management iii. travel plans  

iv. event management and coordination v. minor bookkeeping vi. emails 

vii. scheduling meetings viii. lead management and sales ix. research  

1.3 MARKETING & ADVERTISING (Collectively, “Wenyah Marketing Service”)  

1. Advertising Services:  

1. Interactive and Non-Interactive Videos: Wenyah Marketing Services specializes in creating both interactive and non-interactive videos tailored to enhance the Customer’s marketing strategies.  

2. Brochures and Social Media Content: The service includes designing brochures and crafting engaging content for various social media platforms.  

3. Promotion of Products and Services: Utilizing diverse media channels, Wenyah Marketing Services will promote the Customer’s products and services effectively to the target audience.  

2. Digital Marketing and Online Advertising:  

1. Email Marketing: Implementing targeted email campaigns to reach customers directly. ii. Search Engine Marketing (SEM): Enhancing online presence through SEM strategies. iii. Social Media Marketing: Leveraging social media platforms for promotional purposes.  

4. Display and Web Banner Advertising: Utilizing visual advertising methods to capture the attention of potential customers.  

5. Mobile Advertising: Crafting marketing strategies specifically for mobile platforms to engage a broader audience.  

3. Website Creation Services:  

1. Development and Design: Building and designing websites that are both visually appealing and user-friendly, tailored to meet the Customer’s specific needs.  

2. Content Integration: Incorporating various elements such as text, images, and videos into the website to enhance the user experience.  

3. Maintenance and Updates: Providing ongoing support to ensure the website remains up-to-date and functional.  

2. DEFINED TERMS  

2.1 TECHNICAL SERVICES TERMS  

1. Endpoint/Registered Device – is defined as a Customer’s device registered with Wenyah Support Services using the device’s FQDN, Serial Number, IMEI number, Mac Address, Model Number or any unique device identifying information. Any alteration, modification or misrepresentation by the Customer can be considered hostility (See Hostility Defined).  

2. Supported Printers and scanners – defined here as a “consumer-grade or home-office” printer. An all-in-one printer limited to printing in Letter and Legal sizes, with a maximum of 2 trays. Supported printers do not include specialized printers, 3D printers A3 – A0 printers and scanners, Multi-Function Business/Enterprise Printer and the like. To provide the utmost quality of service, Wenyah Support Service agents reserves the right to suspend, delay or revoke registration of a printer or scanner to verify that the device is not a specialized printer.  

3. Permanently attached storage drives – defined here as any storage device permanently attached to the Customer’s computer through a PATA/SATA port and located inside the supported/registered device.  

4. Removable storage drives – Any storage drive or device that can easily be transferred, removed, detached, or connected from one device to another device, including Network Attached Storage (NAS) devices.  

5. Registered Representative – defined as a person given authority by the Account holder to troubleshoot or act on behalf of the account owner but has limited access to the Customer’s account, payment, and device information.  

B. ASSISTANT SERVICES TERMS  

1. Time Tracking – A software that tracks virtual assistant activity, breaks, computer activity, call activity and other activities that impact Customer and project.   

2. Licensed Transaction Coordinator – Refers to Licensed real estate professionals assisting and overseeing transaction coordinator activities.  

C. MARKETING SERVICES TERMS  

1. Customer Content – Customer Content means any and all information and content (including text, images, photos, videos, audio, and documents) that a Customer provides or makes available to Wenyah Marketing Services in connection with the use its services. Wenyah Marketing Services will promote Customers’ products and services by developing copy for websites, social media, marketing materials, and other platforms using only stock photos and videos. Wenyah Marketing Services will create both. Wenyah Marketing services will have no creative input for this service. See limitations for this service below.  

2. Caption and Voice Overs – Wenyah Marketing Services and its 3^rd party partners will provide captions and authentic voice overs to enhance your corporate, elearning and marketing videos. Using voice overs will increase the accessibility of your video content, enhance your brand’s voice, and further engage your audience. Voice overs can accompany a wide variety of content, such as e-learning materials, corporate or marketing videos, or any other promotional material.  

3. Stock Content – Pre-made video, audio, photo, sound or layout that are automatically provided by the tool creator wherein Wenyah Marketing Services have no control of. Website Creation Services: Scope of Services: Wenyah Marketing Services will provide website creation services, which includes the development and design of a website for the Customer. This service encompasses layout design, graphics integration, and basic website functionality as per the  

Customer’s requirements.  

4. Content for Website: The Customer is responsible for providing all necessary content for the website, including text, images, logos, and any other materials unless otherwise agreed. In the absence of specific materials from the Customer,  

Wenyah Marketing Services will utilize stock content, which includes pre-made  

images, graphics, and layouts, to complete the website design.  

5. Stock Content Use: Similar to other marketing services, for website creation, Wenyah Marketing Services will utilize stock content provided by third-party tools or services. The choice and use of such stock content will be at the discretion of Wenyah Marketing Services, based on the suitability for the Customer’s website.  

6. Creative Input: While Wenyah Marketing Services will endeavor to meet the Customer’s specifications for website design, the Customer acknowledges that creative input and final design decisions rest with Wenyah Marketing Services, especially in the context of using stock content.  

7. Functionality and Testing: Wenyah Marketing Services is responsible for ensuring that the website functions as intended and will conduct basic testing. However, specific functionality requirements should be communicated by the Customer and agreed upon in advance.  

8. Ownership and Rights: Upon completion and full payment, the ownership of the website (excluding any third-party content or tools used) will be transferred to the Customer. The Customer will have full rights to the use and modification of the website.  

3. LIMITATIONS  

Services  given by the Providers will not be subject to discounts or promotional rates irrespective of quantity of services availed or client’s loyalty to Wenyah Support Services and the Providers. Wenyah Support Services and the Providers will not be held responsible should a Customer demand service from an employee unrelated to the employee’s job description unless there are acts of imprudence or gross negligence.  

3.1 TECHNICAL SERVICE LIMITATIONS  

The following definition and limitation list do not contain an exhaustive list but enumerates possible scenarios that Wenyah Technical Services cannot control nor be responsible for. The Customer agrees that services limited by these scenarios are not viable reasons for refund of fees. (See refund policy)  

If add-on subscriptions are added, additional 3rd party software will be installed by the Wenyah Technical Services Agent for Cybersecurity and Data back-up services. The Customer accepts and acknowledges that tampering, misuse, alteration, or any modification of the 3rd party software is prohibited. If the Customer wishes to remove, alter, or modify the settings of the installed software, the Customer agrees to contact Wenyah Technical Services for assistance. Customers are allowed to change the registered devices with Wenyah Technical Services, but Wenyah Technical Services reserves the right to limit and determine, and/or refuse service to Customers and/or and or suspend and/or cancel said Customer’s subscription without the right for fee refund to any Customer or their registered representative that abuse the service setup, device registration and deregistration policy. Registration and Deregistration abuse may also mean registration of a device with the intent to avoid paying an Unregistered Device hourly fee. Wenyah Technical Services reserves the right to assess Customer accounts on inactivity or any set-up fee or technical tool set-up or deregistration abuse.  

Managed Security Services: The following terms constitute our “Managed Security Services”:  

Wenyah Technical Services offers endpoint security as its primary service, which includes creating cybersecurity policies, best practices, guidelines, standard operating procedure documentation and guidance. Wenyah Technical Services will provide Managed Security Services to protect Customer’s endpoint and the data within the permanently attached storage of the customer’s endpoint device against unauthorized electronic access and cyber-attacks. Wenyah Tehnical Services offers protection against electronic attacks, which are defined as unauthorized access or intrusion through electronic means.   

Security Event Defense (Detection + Containment). In the event of a security event, Wenyah will provide defensive monitoring, alert triage, and containment actions limited to the capabilities of Wenyah’s managed security toolset on covered endpoints (for example, isolating an endpoint, quarantining a file, or terminating a malicious process where available). Wenyah’s role is defense up to containment and does not include leading breach response activities.

Breach Handoff (Insurance Alignment). Wenyah does not provide breach counsel services, legal advice, notification services, or full digital forensics unless separately agreed in writing. If an event reasonably appears to involve (a) suspected or confirmed sensitive data exposure, (b) suspected exfiltration, (c) ransomware with potential data exposure, or (d) circumstances where insurance notification may be required, Wenyah will recommend that Customer promptly notify its cyber insurance carrier and/or designated breach counsel and will transition primary breach-response lead to Customer’s insurer-approved incident response panel.

Cooperation + Preservation. During and after a handoff, Wenyah will preserve available telemetry within the managed toolset and cooperate with Customer’s designated breach counsel, insurer, and insurer-approved vendors, including providing logs and technical context reasonably available from Wenyah’s managed systems.

User Actions & Social Engineering. Customer is responsible for the actions of its users, contractors, and third parties, including phishing link clicks, credential entry, approval of MFA prompts, and installation of unauthorized software. Customer’s failure to follow Wenyah’s security advisories, training requirements, or recommended safeguards may materially increase risk and may limit Wenyah’s ability to prevent or contain incidents.

No Wenyah Indemnity for Breach Outcomes. Wenyah does not indemnify Customer for any security incident or breach, except to the extent required by the reciprocal indemnification for Wenyah’s gross negligence or willful misconduct as set forth in the Indemnification section of this Agreement. Except for claims arising from Wenyah’s gross negligence or willful misconduct, Wenyah does not indemnify Customer for breach-related losses, regulatory obligations, notification costs, fines, penalties, or third-party claims.

Wenyah Technical Services can provide the client with advice, analysis and guidance to help the Customer make educated decisions about high-risk third-party partners. The ultimate determination of whether to engage in a partnership with a third-party entity remains with the Customer, and as such, the Customer acknowledges full responsibility and liability for any losses resulting from such actions. The Customer agrees to indemnify Wenyah Technical Services and Wenyah against any claims or damages arising from the advice and decision to engage in a partnership with the high-risk third-party entity.  

Wenyah Technical Services is committed to working closely with the Customer to identify vulnerabilities, implementing effective security measures, and providing recommendations to mitigate the likelihood and impact of security incidents. This collaborative approach will help to minimize the risk of security incidents and mitigate any potential damages.  

The Customer shall ensure that all employees and third-party vendors comply with the Customer’s applicable security policies and procedures, provide all necessary assistance requested by Wenyah Technical Services, and promptly notify Wenyah Technical Services of any unauthorized activities related to covered endpoints. The Customer shall also take all reasonable steps to ensure the security and protection of its endpoint and endpoint data.  

If a breach caused by the Customer affects the Customer’s own customers or the customer’s third-party partners, the Customer shall indemnify and hold Wenyah Technical Services and Wenyah harmless from any and all liabilities, damages, losses, expenses, and costs arising from such breach. The extent of Wenyah Technical Services’ coverage of the breach is limited as outlined in the agreement.  

The customer acknowledges that complete protection against all cybersecurity threats is unattainable due to the constantly changing nature of the threat landscape, limitations of third-party tools utilized by Wenyah Technical Services to provide security services. Moreover, the possibility of intentional sabotage or willful acts by any party, whether insiders or external threat actors, is not within the purview of Wenyah Technical Services. In such events, including the event of a novel attack, an attack that has not been previously encountered or reported, including but not limited to Zero-Day exploits, Advanced Persistent Threats and Malware Mutations, the client shall indemnify the Wenyah Support Services from any liability. In exchange, Wenyah Technical Services shall utilize their expertise and resources to investigate and respond to the attack, and collaborate with the client to mitigate any potential damage or loss.  

Physical attacks, being non-electronic in nature and capable of manifesting in various forms such as burglary, theft, and other similar means, lie outside the purview of Wenyah Technical Services’ services. As such, the responsibility of implementing and maintaining physical security measures rests solely with the client. Thus, in the event of damages arising from physical attacks, Wenyah Technical Services shall be held harmless, and the client shall assume full responsibility for any resulting losses. Any other cybersecurity task or event, including but not limited to forensics, data retrieval, containing malware from spreading outside of endpoints, and restoring assets, is considered specialized and will not be covered by Wenyah Technical Services unless the customer agrees to it in writing, in a separate agreement or addendum. In the event that the customer requires and agrees to such specialized services, they will be charged according to fair market price.  

This Agreement covers only damages caused by hacking incidents that occur during the term of the service contract, and Wenyah Technical Services is not liable for previous attacks nor incidents. The Customer will mitigate future risks by working closely with Wenyah Technical Services to identify vulnerabilities and implement effective security measures.  

1. Data Loss and Retrieval for Unmanaged Back-up – Without a Managed Data Back-up (Add-on) Wenyah Technical Services will not support any data loss retrieval request from the Customer on any data storage device including but not limited to hard drives, detachable drives or storage such as USB drives, memory cards, Network Attached Storage devices, Servers and the like. Furthermore, Wenyah Technical Services is not responsible for any data loss or the failure and inability to recover previously backed up data without the Managed Data Add-on. The Customer is responsible for ensuring their data is properly backed up before engaging in any support or troubleshooting with Wenyah Technical Services or its 3rd party.  

2. Service Setup, Device Registration and Deregistration Abuse – Wenyah Support Services will register a Customer’s device to Wenyah Technical Services’ system during the Service Set-up phase. Wenyah Technical Services will install 3rd party software that will enable the Customer to remote communicate, contact, and connect with Wenyah Technical Services agents.  

3. Excessive Use – Wenyah Technical Services reserves the right to cancel and/or limit any and all subscription plans of Customers with excessive use. Excessive use is defined as Customers utilizing the subscription services for 60-days and are in the top 5% average Customer use.  

4. Third party software and Custom Software Use – Wenyah Technical Services may accept End User License Agreements on your behalf. Wenyah Technical Services reserves the right to use 3rd party software, develop and deploy custom scripts in resolving issues, updates, task automation and data/system information reports on the Customer device. The software may be created by Wenyah Technical Services or a 3rd party provider and to the best knowledge of Wenyah Technical Services breaks no laws and is licensed when used on a Customer’s device. Wenyah Technical Services is not responsible for any event of such software, 3rd party or otherwise causing damage to the Customer’s device (hardware or software).  

5. Remote Assistance – Wenyah Technical Services uses 3rd party access and support software to remotely control Customer devices and resolve Customer technical issues. The 3rd party software is typically harmless, and Wenyah Technical Services bears no responsibility for any negative effects that the software may bring to the Customer’s device. For the software to function, an internet connection is a prerequisite. The absence of internet connection or slow internet speed can hinder remote assistance. The Customer agrees to prioritize acquiring a stable internet connection by following the Wenyah Technical Services’ technician instructions or contacting the Customer’s Internet Service Provider.  

6. Device and network monitoring – Wenyah Technical Services may install 3rd party software including but not limited to the purposes of monitoring end-point device CPU, RAM, Disk Usage, Network Performance, Device Details, Operating system information, computer uptime, device performance, network status monitors, network usage, network discovery tools, any and all tools that can assist Wenyah Technical Services in performing its function to provide the Customer minimal device downtime due to device issues; Wenyah Technical Services may also use these information for marketing and offering Wenyah Technical Services or 3^rd-party services to provide the Customer better cybersecurity or technical support experience.  

7. Specialized Devices and Issues – Wenyah Technical Services reserves the right in identifying specialized devices and issues. Specialized devices, issues and services include but are not limited to Mac/Apple Computers, Cryptocurrency miners, 3D printers, Servers, Water-cooled computers, BIOS/Kernel issues. Wenyah Technical Services does not provide support for specialized devices or issues, unless otherwise agreed upon in writing through a separate agreement or addendum.  

8. Mobile Device & Tablet Support – If a Customer prefers a mobile device or a tablet in lieu of a Computer device running on the Windows operating system, the supported device must be able to install Wenyah Technical Services’ remote access tool to receive service. Some Android and IOS versions do not support installation of remote software and would limit the support further.  

9. Hardware support – Wenyah Technical Services may advise Customers on hardware compatibility, suggest peripheral/input/output replacement such as replacing the mouse, keyboard or ethernet cable, and the like, but do not support device hardware troubleshooting. Wenyah Technical Services reserves the right to deny assistance to Customers troubleshooting their device hardware by opening the computer case or laptop.  

10. Network scanning, device discovery, software installations – The Customer agrees that it is their duty to inform Wenyah Technical Services the ownership of the network they are connected to or connecting to. Wenyah Technical Services follows and adheres to cybersecurity best practices and industry standards and will use the best judgment to discover network and device ownership but is not responsible for any wrongful information provided by the Customer.  

11. Passwords and Account Access – The member who created the Wenyah Support Services account and whose Payment Method is charged (the “Customer”) has access and control over the account and the devices that are used to access Wenyah Support Services service and are responsible for any activity that occurs through the account. To maintain control over the account and prevent unauthorized users from accessing the account, the Customer must maintain control over the Wenyah Support Services service ready devices that are used to access the service and not reveal the password or details of the Payment Method associated with the account to anyone. The Customer is responsible for updating and maintaining the accuracy of the information provided to Wenyah Support Services relating to the Customer’s account. Wenyah Support Services can terminate your account or place your account on suspension to protect the Customer, Wenyah Support Services or Wenyah Support Services’ 3rd party affiliates and partners from identity theft or any fraudulent activity. Wenyah Support Services is not obligated to credit or discount a Customer subscription for suspensions or cancellations placed on the account by either a representative or by the automated processes of Wenyah Support Services.  

12. Device age limitations – Wenyah Technical Services will provide the best care possible to ensure that the device registered functions optimally but is limited to the capabilities of the device.  

13. Cloud Storage Limitations – Wenyah Technical Services will not be held liable for data loss due to sync time issues. Files deleted before scheduled sync time cannot be recovered in any way.  

14. Cyber Attack Victim – Wenyah Support Services reserves the right to charge the Customer cybersecurity hourly rates if discovered that the Customer device was attacked and exposed before being a Customer of Wenyah Technical Services or while not covered by Wenyah’s cybersecurity service.  

15. Proactive Defense – To counter the rapid deployment of attacks, Wenyah Technical Services reserves the right to add, modify or remove installed security tools without notification to the Customer to deploy faster security defenses.  

16. Cybersecurity Defense, not offense – Wenyah Technical Services do not provide forensic services, nor information retrieval, nor can aid, nor assist in providing information, nor investigation against attackers and hacker.  

17. Wenyah Technical Services exclusively provides endpoint security and technical support to Windows 10 end points.  

3.2 ASSISTANT SERVICES LIMITATIONS  

1. Transaction Coordinators – responsibilities are limited to the responsibilities indicated in the defined services. Transaction Coordinators cannot conduct Virtual Assistant duties and responsibilities. Transaction coordinator responsibility is to track the transaction milestones and provide documentation for the transaction. and Transaction coordinators are trained in California and Texas, however they may perform duties in other states, provided, the real estate professional provides a detailed list of documents that need to be completed by the Transaction Coordinator. Real Estate Transactions have different rules and requirements that vary from state to state, therefore it is difficult to create a standardized document list. If a Customer needs specific documentation, the documentation list must be provided prior to the Transaction Coordinator commencing the work.  

2. Virtual Assistants – responsibilities of virtual assistants are limited to responsibilities indicated in the defined services and are purely secretarial or administrative in nature and relate only Customers business matters. Virtual Assistance cannot conduct Transaction Coordinator duties and responsibilities. Virtual assistants will not perform tasks outside the scope indicated above or agreed on by client and Wenyah Assistant Services. Penalties may be imposed on the Customer, in the event the Virtual Assistant is assigned tasks outside the scope agreed upon in the Customer Agreement. Both Wenyah Assistant Services and the Customer must track the agent’s time and activities.  

To ensure project continuation, the Customers agrees to have two Virtual Assistants over 24 hours of a 40-hour work week or the 4^th day in a 5-day work week, without any additional fee to the Customer. The Customer shall provide training to the first Virtual Assistant and the second Virtual Assistant shall be trained by the first Virtual Assistant at no cost to the Customer. A Customer may request to have one dedicated Virtual Assistant, however in the event project delays are caused as a result of Virtual Assistant absence, Wenyah Assistant Services shall not be liable and no refund shall be due as a result of any delays incurred during the dedicated assistant’s absence.  

3. Password Sharing and Account Security -To strengthen your security posture, Wenyah Support Services strongly discourages password, account and financial information sharing with its employees. We do not support any account sharing nor do we condone our employees to use your passwords, accounts nor any financial information for any kind of access. It is the Customer’s responsibility to provide Wenyah Assistant Services account access through legitimate and non-account-sharing means and indemnifies Wenyah Support Services from any liabilities or damages arising from shared password, accounts or financial information access including but not limited to MLS access, Association passwords, travel accounts, credit card access, debit card access.  

4. Quality of Work and Guarantees – Wenyah Assistant Services aims to achieve high quality work, however, does not guarantee the completed work will satisfy the Customer’s expectations of standards of quality or the timeline to complete a particular duty or project. Refunds will be assessed based on the quality and time expectation set forth by Wenyah Assistant Services Management and not by the Customer. Wenyah Assistant Services reserves the right to assign or reassign an agent to the Customer.  

3.3 MARKETING SERVICES LIMITATIONS  

1. Advertising and Customer Content Limitations – The Customer understands that Wenyah Marketing Services provides advertisements created with stock and pre-made videos, music, photos, lay-outs, and fonts limited to the availability from our 3rd party video and photo editing software. The Customer understands that Wenyah Marketing Services will make every effort to provide advertisements that will communicate the Customer’s message to the public but does not guarantee an exclusive, tailor-made nor custom-designed advertisement specifically for the Customer. Wenyah Marketing Services will not produce, direct, take videos of, take photos of, create music or sound to produce the advertisement.  

2. The Customer is solely responsible for the Customer Content. The Customer assume all risks associated with use of Customer Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your Customer Content that personally identifies the Customer or any third party. The Customer hereby represent and warrant that the Customer Content does not violate our Acceptable Use Policy (defined in Section 3.3.c). The Customer may not represent or imply to others that your Customer Content is in any way provided, sponsored, or endorsed by Wenyah Marketing Services or its 3rd parties, unless agreed upon by both parties. The customer bears full responsibility for any liability that may arise from their Customer Content, especially if such content violates the Acceptable Use Policy. It is important to note that Wenyah Marketing Services is not under any obligation to backup any Customer Content. As such, the Service provider reserves the right to delete such content without prior notice. The customer is solely responsible for creating and maintaining their own backup copies of their Customer Content, in case they desire to retain their data in the event of loss or deletion. The Customer may provide content such as personal videos, pictures, music, or voice over to use for the advertisement, provided the Customer ensures Wenyah Marketing Services that the content is non-copyright, properly licensed and the Customer has written proof that the Customer and Wenyah Marketing Services is given permission to use the content for the Customer’s advertisement. Wenyah Marketing Services reserves the right to stop the creation and cancel the publishing of, or unpublish any video, finished or unfinished, created by the company if a suspected copyright material is about to be published or has been published.  

3. License: The customer grants Wenyah Support Services a nonexclusive, worldwide license to use and access their content for the purpose of providing and supporting the Services. This includes the right to reproduce, distribute, display, store, and index the content. Wenyah Support Services may also use the content to support and develop the Provider’s services, but only in an anonymized and aggregated manner. The customer retains all ownership and intellectual property rights to their content, except for the limited license granted to Wenyah Support Services. The agreement does not transfer ownership or any other interest in the content to Wenyah Support Services.  

4. Limitations Due to Customer Inaction or Misrepresentation:  

Use of Stock Photos for Unprovided Materials: In instances where the Customer is unresponsive or unwilling to provide necessary materials for the completion of the advertisement, Wenyah Marketing Services reserves the right to use stock photos or other available resources to complete the project. This is to ensure timely delivery and maintenance of service quality, notwithstanding the Customer’s inaction.  

5. Responsibility for Misrepresentation of Partnerships: If the Customer instructs Wenyah Marketing Services to use specific logos or materials under the pretense of a partnership or affiliation with a third party, and such a partnership or affiliation is later found to be misrepresented or untrue, the Customer will bear full responsibility for any consequences arising from this misrepresentation. In such cases, the Customer indemnifies Wenyah Marketing Services against any claims or liabilities that may arise due to the unauthorized use of third-party logos or materials based on the Customer’s instructions. The Customer acknowledges that they are responsible for ensuring the truthfulness and accuracy of the information they provide to Wenyah Marketing Services, especially regarding third-party relationships and permissions.  

6. Exclusion of DNS Record Configuration:  

• Scope of Exclusion: Wenyah Marketing Services does not provide configuration or management services for DNS records. The Customer acknowledges that the responsibility for the configuration, management, and maintenance of DNS records, including but not limited to the setup of domain names, subdomains, and DNS entries, falls outside the scope of services offered by Wenyah Marketing Services.  

• Customer Responsibility: It is the sole responsibility of the Customer to manage and configure their DNS records. The Customer should seek the services of Wenyah Technical Services or a domain registrar for assistance with DNS configuration and management.  

• No Liability: Wenyah Marketing Services shall not be held liable for any issues, damages, or losses arising from DNS record configuration, misconfiguration, or lack thereof. This includes any direct or indirect impact on website accessibility, email functionality, or any other services reliant on DNS settings.  

4. PURCHASE PRICE AND MANNER OF PAYMENTS  

All payments shall be made to Payment shall be made to Wenyah Support Services according to the subscription or pre-paid or hourly rates, until termination of this Agreement. If any invoice or a fee is not paid when due, interest will be added immediately to and payable on all overdue amounts at 12 percent per year, or the maximum percentage allowed under applicable California laws, whichever is less. The Customer shall pay all costs of collection, including without limitation, reasonable attorney fees. In addition to any other right or remedy provided by law, if Customer fails to pay for the Services when due, Wenyah Support Services has the option to treat such failure to pay as a material breach of this Contract, and may cancel this Contract and/or seek legal remedies. Wenyah Support Services reserves the right to halt any and all services provided if bills are not paid on-time or within the acceptable deadline, specified for the service provided.  

Credit Card and Debit Card Use and Customer Payment Information – Wenyah Support Services Representatives follow PCI-DSS (Payment Card Industry Data Security Standards). Wenyah Support Services may securely store credit/debit card for billing purposes. Credit card information are typically stored in 3rd party software and are not saved in any of Wenyah Support Services’ storage systems.  

Wenyah Support Services reserves the right to change fees at any time. Changes to our fee schedule are effective after we provide you with at least fourteen (14) days’ notice by posting the changes on the Site or contacting you through the email or mailing address listed in your account. Changes in fees for current Customers become effective at the beginning of their next billing period. We may choose to temporarily change the fees for our services for promotional events or new services, and such changes are effective when we post the temporary promotional event or new service on the Site.  

4.1 TECHNICAL SERVICES PRICING  

1. Personal Plan – Flat rate remote technical support plan for 2 (Two) registered devices, and a printer – A Customer pays a $100 set-up fee, and $100(One Hundred Dollars) for the current month. Followed by an ongoing monthly recurring payment of $100 (One Hundred Dollars) for continued support for Two (2) Computer devices running on windows operating system, and one printer in which they maintain ownership of, from Windows 8 to the latest version of Windows 10, or devices released and manufactured 5 years prior to your agreement of this contract, used for real estate transactions or your micro business. Before receiving service and before the end of the first week of subscription purchase, the supported devices’ serial numbers, Fully Qualified Domain Name, or MAC address must be registered with Wenyah Technical Services. The service allows the contract holder to contact Wenyah Support Services as many times as needed if the plan remains active.  

This option is billed ongoing for 1 month at a time and will automatically recur unless a cancellation of services is initiated. Re-occurrence of the same technical issue will be covered as long as the Customer is active (current on payment, both for the initial rate and monthly ongoing cost) and for a period of 7 days from the original date of resolution if the account is no longer current and/or active. Any subsequent issues beyond the period of inactivity and non-payment that require additional assistance by Wenyah Support Services will be subject to additional fees; this is regardless of how similar in nature the subsequent issue(s) is/are. Wenyah Technical Services may utilize 3rd party Tier 2 Technical support to provide technical specialization. Remote technical support services do not cover any hardware troubleshooting services. Please see supported printers and scanners for details.  

2. Shared Plan – Flat rate remote technical support plan for 5 (Five) registered devices, and a printer  

– A Customer pays a $100 set-up fee, and $250 (Two hundred fifty Dollars) for the current month. Followed by an ongoing monthly recurring payment of $100 (One Hundred Dollars) for continued support for Five (5) Computer devices running on windows operating system, (From Windows 8 to the latest version of Windows 10, or devices released and manufactured 5 years prior to your agreement of this contract.) and one printer in which they maintain ownership of, used for real estate transactions or your micro business. Before receiving service and before the end of the first week of subscription purchase, the supported devices’ serial numbers, Fully Qualified Domain Name, or MAC address must be registered with Wenyah Technical Services. The service allows the contract holder and 1 (One) registered representative to contact Wenyah Technical Services as many times as needed as long as the plan remains active. This option is billed ongoing for 1 month at a time and will automatically recur unless a cancellation of services is initiated. Re-occurrence of the same technical issue will be covered as long as the Customer is active (current on payment, both for the initial rate and monthly ongoing cost) and for a period of 7 days from the original date of resolution if the account is no longer current and/or active. Any subsequent issues beyond the period of inactivity and non-payment that require additional assistance by Wenyah Technical Services will be subject to additional fees; this is regardless of how similar in nature the subsequent issue(s) is/are. Wenyah Technical Services may utilize 3rd party Tier 2 Technical support to provide technical specialization. Remote technical support services do not cover any hardware troubleshooting services. Please see supported printers and scanners for details.  

3. Micro Businesses – Wenyah Technical Services will provide a project a free quote dependent to the current market pricing for server security, back-up solutions and any other technology solutions to tailor to the Customer’s needs.  

1. Managed Data Backup (Add on with a Personal or Shared Plan) – Bundled with “HOME” or “SHARED” plan, a Customer pays a monthly fee of $45 (Forty-Five Dollars) for cloud data backup services, followed by an ongoing monthly fee of $45 (Forty-Five Dollars) recurring payment for continued data backup services, which includes support for the registered device’s data backup service related issues or questions. This service is billed ongoing for 1 month at a time and will automatically recur unless a cancellation of services is initiated. Wenyah Technical Services may utilize 3rd party software and support to provide the data backup capability and services. Wenyah Technical Services will perform data back-up and sync the device data to the data back-up cloud/vault and retain 30 days’ worth of versions beginning on the first day of subscription as the 1st day and will roll over until the service is canceled, suspended or interrupted by the Customer or by Wenyah Technical Services for non-payment. Wenyah Technical Services is not responsible for notifying the Customer of potential data loss. Wenyah Technical Services will support permanently attached drives (Please see definition of permanently attached storage drives) to the registered device, except detachable drives or storage such as USB drives, memory cards, Network Attached Storage devices, Servers and the like.  

2. Managed Data Backup Data Loss and Retrieval (Included with Managed Data Backup add-on) – Wenyah Technical Services will provide its best effort to salvage data on the Customer’s device, however, Wenyah Technical Services is not responsible for any data loss or the failure and inability to recover previously backed up data. Wenyah Technical Services furthermore does not take responsibility in loss of data not synced to the vault. The Customer is responsible for ensuring their data is properly backed up before engaging in any support or troubleshooting with Wenyah Technical Services or its 3rd party service provider. If a Customer misses payment deadline, Wenyah Support Services reserves the right to suspend Customer’s back-up services the next day, including sync to the cloud/vault and will automatically cancel the Customer’s service on the 8th day of non-payment unless a payment is made on or before the 7th day Pacific Time. If the Customer cancels the back-up service, the Customer has 7 days from cancellation (14 days from non-payment) to retrieve the most recent back-up saved in the back-up vault and Wenyah Support Services reserves the right to delete all Customer files and back-up files stored in the Wenyah Technical Services Vault/Cloud on the 15th day of non-payment.  

 iii. Cyber Security Support Subscription (Add-on with a Personal or Shared Plan) – A Customer pays a monthly fee of $45 (Forty-Five Dollars) per registered device, per month for a security endpoint software, followed by an ongoing monthly recurring payment for continued per device security service. End-point device refers to the registered Customer computer bundled with a “Personal” or “Shared” technical support service. Wenyah Technical Services may utilize 3rd party software and services to provide  

the cybersecurity solutions and support. Support is typically handled by 3rd party companies specialized in handling cybersecurity solutions; service hours is provided according to the 3rd party provider’s schedule. Wenyah Technical Services and 3rd party companies will manage the registered endpoint device’s cybersecurity posture. By subscribing to this Add-on, the Customer automatically agrees and acknowledges that Wenyah Support Services will apply cybersecurity industry best practices in creating the best cybersecurity posture for the Customer’s end point machine and Wenyah Technical Services and its parties reserves the right to delete, quarantine, ignore, restore any malicious code and/or files residing in the Customer’s endpoint machine including but not limited to removing high-risk devices attached to the endpoint machine, closing end point device ports, and firewall reconfiguration. Cybersecurity support is limited to the sole end-point device registered with Wenyah Technical Services, and does not include the Customer’s network, printers, mobile phones, modem, routers, switches and/or any device currently or previously connected to the network.  

4. Hourly Services – For any incident or service request not included in the Monthly Flat Rate Subscription plan, Wenyah Technical Services Technician and/or Account Manager will provide cost estimates, an educated guess on how long and what the job may cost. This is usually provided before any troubleshooting is performed. Wenyah Support Services will not provide a quote for any hourly service unless approved by the Operations Manager. Hourly services Fees are for Registered Wenyah Support Services Customers. Services are charged by hourly increments, starting with a minimum of 1 (One) hour. Once a service begins, unless otherwise stated in writing, all fees and charges are non-refundable.  

Wenyah Support Services may use 3rd party tools and 3rd party companies to provide and complete its services. Customer data relevant to the troubleshooting of the issue can and will be shared with 3rd party during the duration of troubleshooting, if the Wenyah Technical Services Technician discovered that the underlying cause of the issue is not the initial issue, the technician will immediately inform the Customer of the underlying cause and will adjust the hourly rate to the appropriate tier. The Customer can at this point discontinue the troubleshooting but is still liable for the hourly services previously rendered regardless if the original issue or the underlying issue has been fixed or not.  

Unmanaged and/or Unregistered Devices $125 / Hour – Computer devices that are not registered with Wenyah Support Services, running on windows operating system, (From Windows 8 to the latest version) in need of remote technical support.  

Specialized Technical Issues or Specialized Devices $150 / Hour – Macintosh/Apple computers, servers, routers, modems, switches, Smart Refrigerator, Smart TV, Wifi enabled outlets, smartwatch, 3d printers, specialized printers or any device considered as Internet of Things that are not a regular part of the Customer’s Real Estate practice.  

Cybersecurity Events $175 / Hour – For rare cybersecurity events that are not covered by the endpoint services such as network system breach, or any security compromise of devices connected to the network without endpoint security, this fee will apply for every hour spent by Wenyah Support Services or a 3rd party company’s Cybersecurity Specialist in removing or mitigating any threat found in a Customer’s network or uncovered device.  

4.2 ASSISTANT SERVICES PRICING  

1. Virtual Assistance – A Customer prepays a $10 per hour paid weekly by the Customer before the beginning of a contract, and every Friday, before the beginning of every week thereafter. Virtual Assistant services are paid through the Customer portal, or by calling our billing department. Overtime fees are charged by the hour, at $15 per hour, in excess of 8 hours per day, or after 40 hours of a 7-day work week. Services rendered during Federal Holidays are charged at $25 per hour. Split shifts are defined per California law and will be charged at $12 per hour. Night Shift differential of $2 is added on top of the hourly service when duties are performed from 9pm to 6am, based on the location of the Customer. The billing team, and the account portal will try to charge the Customer prepaid, before any foreseen fees such as overtime, holiday pay, differential or split shift. In cases where unforeseen charges and balance occur, the Customer pays the balance together with the prepaid fee before the beginning of the following week. If the Customer incurs habitual charges and balances not covered by the prepaid fee, Wenyah Assistant Services will assess a weekly deposit on top of the pre-determined pre-paid fee, based on the amount regularly covered by Wenyah Assistant Services.  

2. Transaction Coordination Fees – A Customer will be charged according to the property listing price schedule listed below. The fees are collected at the close of escrow and must be transferred by the agent within 2 days after the closing of escrow. Fee liability may not be transferred to the escrow company, or any other party. Appraisal price of the property shall have no bearing on the fee. If a transaction is cancelled, for any reason, the Customer shall not be responsible for any fees due to Wenyah Assistant Services. If a transaction cancellation fails and the transaction is continued after the cancellation or attempted cancellation, with the same property and parties, the Customer must provide Wenyah Assistant Services the corresponding fees as listed below, even if the transaction coordinator was unable to finish all duties promised. Miscellaneous services that are not covered under normal transaction services are billed at $17 dollars an hour regardless of the number of hours previously worked as a Transaction Coordinator. Miscellaneous services are defined as tasks not related to the transaction signed with Wenyah Support Services.  

See schedule of fees below:  

Listing Price Transaction Coordinator Fee Number of TC  

Up to $199,999 $ 300 1  

$200,000 to $700,000 $ 500 1  

$700,001 up $ 700 2  

3. Boomerang Employee Hire Fees and Penalties – A Customer may directly hire an employee, representative, or contractor of Wenyah Support Services (“Boomerang employee”), however, the customer shall pay a fee of $5,000 (“Finder’s fee”). Upon executing the finder’s contract, the Customer may fully engage the Boomerang Employee and Wenyah Support Services will sever all contracts and contacts with the Boomerang employee. Wenyah Support Services may not rehire the Boomerang Employee for a period of 1 years in any capacity unless Wenyah Support Services returns the finder’s fee back to the Customer. Upon direct hire, the Customer indemnifies Wenyah Support Services from the former employee’s actions, damages that the former employee may incur or have incurred during their employment with Wenyah Support Services. The Customer may not discuss with the former employee of Wenyah Support Services including but not limited to the following: Wenyah standard operating procedures, documents, documentation, trade secrets, services, products, Customer lists, markets, sales, costs, or any other information readily available to the public without regard to whether any of the above will be deemed confidential, material or important. Wenyah Support Services, the Customer and the former employee stipulate that, as between them, such matters are important material and confidential and affect the effective and successful conduct of Wenyah Support Services’ business, and good will, and that any breach of the terms of this section   shall   be   deemed   a   material   breach   of   this   agreement.  

The Customer agrees not to directly hire a Wenyah Support Services employee or former employee without paying the Finder’s Fee to Wenyah Support Services during the Customer’s subscription to the Services and of Wenyah Support Services, and for a period of 2 years thereafter. In the event the Customer hires Wenyah Support Services employees, the Customer shall pay $10,000 to Wenyah Support Services for loss and damages and $6000 Finder’s Fee, regardless of whether Customer, former Customer or the employee or former employee knew of such connection to Wenyah Support Services existed.  

4.2 MARKETING SERVICES PRICING  

1. Advertising  

1. Video Advertising – Customer pays a minimum of $250 for a 3-minute video or less, and an additional $50 per minute thereafter. Subtitles are an additional $25 for every 5 minutes. Voice Over cost start at $40 per one hundred words. The Customer shall have a choice between 3 voice over actors and will be quoted for pricing according to the voice actor’s availability. Interactive videos are charged at $10 Per node. Video has a maximum of 3 revisions, and voice overs have a maximum of 2 revisions.  

2. Photo/Still Advertising – Cost is $50 for a still content with maximum of 3 revisions.  

2. Quote – Wenyah Marketing Services shall provide a free quote based on the current market price for website development, social media marketing, search engine optimization, and other marketing services.  

5. SET UP FEES, ACCOUNTS, SERVICE INTERRUPTION, SUSPENSION, REACTIVATION OR CANCELLATION  

A Set-up fee is collected to activate a Customer’s account, account activation includes installation of cybersecurity tools, device monitoring tools, and cloud back up service tools. If a Customer has paid for a set-up fee and wants to add technical support or back up services, no additional set-up fee will be collected.  

A Customer utilizing Transaction Coordinator Services, Executive Assistant Services, Marketing and Advertising services must set-up an account and pay the $100 set up fee with the Cybersecurity/Tech Support Team to activate a cybersecurity, technical support or back-up cloud service account.  

Accounts are considered inactive after 1 year without any service or subscription from Wenyah Support Services. If a Customer has paid a set-up fee for any technical service, then cancels the technical service but keeps any of the other services, the account remains active as the Customer is a current Wenyah Support Services Customer. If an account is considered inactive, the Customer must pay another set-up fee for reinstallation of technical services tools.  

The Customer or Wenyah Support Services may cancel service at any time by logging in to Wenyah Support Services account portals and following the instructions to cancel membership. If the portal is not available, contact an account representative at 1(866)620-1681 or email [email protected]. If your account is not closed before your next billing cycle your account will be renewed. Cancellation does not entitle the Customer to a refund.  

The Customer may not cancel the service with Wenyah Support Services during a binding written agreement with Wenyah Support Services, which is entered into at the time Wenyah Support Services offers a service option requiring a Customer’s written commitment to pay and/or keep the service active for a specific period of time. Payments must be made during the contract period. A Customer can cancel service after termination of the contract period. Services shall be interrupted if a Customer fails to pay their monthly subscription fee. If a Customer cancels all Technology Services and software or tool installation must be re installed, Wenyah Support Services will charge the Customer a set-up fee, regardless of the account inactivity duration or account cancelation duration.  

6. REFUND POLICY  

Wenyah Support Services is committed to providing high-quality services to its customers. Customers who are dissatisfied with the services provided may request a refund in accordance with the refund policy outlined below.  

Refunds may be requested within 30 days of the date of service. To request a refund, customers must submit an email to [email protected]. The Wenyah Support Services will review the request and respond within 3 days to let the customer know whether a refund will be provided.  

Customers should note that refunds will not be provided for services that have already been rendered. However, the Wenyah Support Services may, at its sole discretion, offer partial refunds or credits towards future services in certain circumstances.  

If Wenyah Support Services is unable to provide the services requested, it will provide a full refund of any fees paid. Wenyah Support Services reserves the right to modify this refund policy at any time. Any changes to the policy will be communicated to customers in writing.  

By using the service provider’s services, customers agree to the terms of this refund policy. If customers have any questions or concerns about the refund policy, they may contact us via [email protected].  

6.1 TECHNICAL SERVICES   

The Customer is entitled to a refund if the services have not been initiated. Services are initiated at the time Wenyah Technical Services agent answers the Customer’s question(s) or resolve the Customer’s issue(s). If the Customer is entitled to and receives a refund, Wenyah Support Services maintains the right to refuse further service to that Customer. Wenyah Technical Services provides a “100% money-back guarantee” on the initial technical support incident. “Initial incident” is defined as an incident when a Customer calls in for the first time ever with a specific computer or technology problem or question(s). It is the responsibility of the Wenyah Technical Services technician to resolve the issue and/or answer the question(s) accurately. Wenyah Technical Services must be allowed sufficient time and Opportunity to resolve the issue. “Opportunity” is defined at the discretion of a Wenyah Technical Services technician, agent, supervisor, and/or manager. If the technician is unable to fully resolve the Customer’s problem or answer the question(s) after exhausting all possible methods of a resolution, a full refund may be issued. The Customer does not have the option to end support in order to receive a refund prior to Wenyah Technical Services finding a solution or exhausting all opportunities to resolve the issue. The support process must be allowed to be fully vetted in order for a refund to be considered, regardless of the reason. In a situation where Wenyah Technical Services has resolved at least one (1) issue, even if it was not the initial incident, the money-back guarantee does not apply and the Customer is not entitled to a refund for any service – either full or partial refund. In the event of a cancellation, the remaining duration of the Customer’s service plan will be honored and future billings will cease – the technical support service is then no longer active at the end of the last billing term. Wenyah Technical Services does not provide partial or pro-rated refunds for time unused. Refunds are not allowed in cases of a failure to resolve issues outside of the initial billing of any service option. If Wenyah Technical Services determines that an operating system reinstall is necessary to properly fix the issue(s); a refund will not be provided if the Customer chooses not to continue or if the Customer does not have proper legal working copies of any software that may be installed on the device or may be required for the device to fully work properly. This includes, but is not limited to, operating systems, drivers, and applications (or “apps”). In the event a repair disc, USB or any other peripheral device is needed to properly fix the issue(s); a Customer’s refusal for usage of the said paraphernalia/peripheral device or method is not an acceptable reason for a refund.  

Failure of the data backup process, failure of data to be properly backed up, or any other data loss or retrieval issue is not grounds for a refund of any support service or data backup service. Failure of hardware, components, and accessories after the initial incident are not grounds for a refund. Wenyah Technical Services will continue to support any other current technology or replacement technology. Future forfeiture of any Customer hardware is also not grounds for a refund of any service fees paid either fully or partially.  

6.2 ASSISTANT SERVICES  

There are no refunds for rendered services. To ensure the utilization of the complete pre-paid hours within the given month, a refund will not be granted, except in accordance with the stated Master Service Agreement.  

6.3 ADVERTISING SERVICES  

Wenyah Support Services Group reserves the right to unpublish any material subject to copyright infringement claims and provides no refunds for any videos or finished products, whether already published or ready to be published. Wenyah Advertising Services does not grant refunds for finished videos or products. The Customer indemnifies Wenyah Support Services Group against any and all claims, liabilities, damages, costs, and expenses, including legal fees, arising out of copyright infringement or any other violation of intellectual property rights related to videos, photos, sounds, music, voice overs, logos, and any other materials provided by the Customer for use in the services. This indemnification includes, but is not limited to, scenarios where the Customer has provided or referred to third-party materials (including logos of partners or affiliates) and has assured Wenyah Support Services Group of their legality or authorization for use. The Customer acknowledges and agrees that it is their sole responsibility to secure all necessary permissions and rights for any third-party materials that are either provided to Wenyah Support Services Group directly by the Customer or gathered by Wenyah Support Services Group on the Customer’s behalf. This includes, but is not limited to, logos, images, music, and any other copyrighted material. The Customer assures Wenyah Support Services Group that all such materials, whether provided or gathered, have the requisite legal permissions for their intended use. In the event of any claim, action, or proceeding arising from the use of said third-party materials, the Customer shall assume full responsibility and shall indemnify, defend, and hold harmless Wenyah Support Services Group from any and all liabilities, losses, damages, costs, and expenses, including reasonable attorneys’ fees, incurred as a result of such claim, action, or proceeding.  

6.4 REFUND TIMEFRAME – General time frame is 5-7 business days, however, Wenyah Support Services Group has no control over the time-frame. The Customer has the option to cancel any recurring support options.  

A refund for already billed services is not allowed. Wenyah Support Services must be directly contacted to cancel any ongoing service. A dispute with the Customer’s credit card company or bank is not a notification of cancellation nor is it a valid reason for any credit or refund. Wenyah Support Services Group reserves the right to cancel, refund or suspend service for any reason. In cases of service cancellations, Wenyah Support Services will fairly assess the situation and provide refunds when appropriate.  

7. LICENSE AND OWNERSHIP  

Subject to these Terms, Wenyah Support Services Group and its 3rd parties grants you a non-transferable, non- exclusive, revocable, limited license to use. Excluding any Customer Content that the Customer may provide, you acknowledge that all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Services and its content or tools,  are owned by Wenyah Support Services Group or its 3rd party suppliers. Neither these Terms transfers to you or any third party any rights, title or interest in or to such intellectual property rights. Wenyah Support Services Group and its 3^rd party partners and its suppliers reserve all rights not granted in this Master Service Agreement. There are no implied licenses granted under these Terms and Agreement.  

8. ACCEPTABLE USE POLICY  

To ensure the smooth operation of the services, the following Acceptable Use Policy has been established:  

to collect, upload, transmit, display, or distribute any content  

1. The use of the services must be lawful and comply with all applicable laws and regulations  

2. The services may not be used to engage in any illegal activities, including but not limited to, fraud, hacking, phishing, spamming, or other forms of online abuse.  

3. The services may not be used to infringe on the intellectual property rights of others, including copyright, trademark, or other proprietary rights.  

4. The services may not be used to transmit any content that is defamatory, obscene, or offensive in nature, or that promotes or encourages violence or discrimination against any individual or group  

5. The services may not be used to harass, intimidate, or threaten any person, or to engage in any other form of abusive behavior  

6. The services may not be used to access or attempt to access the accounts or systems of others without proper authorization.  

7. The services may not be used to engage in any activity that interferes with the normal operation of the systems or that could cause harm or damage to the Wenyah Support Services Group, the Providers, or to other Customers.  

8. The services may not be used for any commercial purposes, unless explicitly authorized in writing by the Wenyah Support Services Group.  

9. Customers are responsible for maintaining the security of their accounts and for ensuring that their use of the services complies with this Acceptable Use Policy.  

10. Wenyah Support Services Group reserves the right to suspend or terminate access to the services at any time, without notice, for any violation of this Acceptable Use Policy.  

11. Customers must not use the Services to harm minors in any way.  

12. Customers must not use the Services in violation of any law, regulation, or obligations or restrictions imposed by any third party  

13. Harass or interfere with any other Customer’s use and enjoyment of the services.  

14. upload, transmit, or distribute to or through Services any computer viruses, worms, or any software intended to damage or alter a computer system or data;   

15. Send through the Services unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise.   

16. Use the services to harvest, collect, gather or assemble information or data regarding other Customers, including e-mail addresses, without their consent.   

17. Interfere with, disrupt, or create an undue burden on servers or networks connected to the Services, or violate the regulations, policies or procedures of such networks.  

18. Attempt to gain unauthorized access to the services (or to other computer systems or networks connected to or used together with the services).   

By using the services, customers agree to comply with this Acceptable Use Policy. If customers have any questions or concerns about this policy, they may contact [email protected]  

9. REFERRAL BONUSES  

Current and active Customers are qualified to receive future service credit for each Customer that they refer. Referral fees are updated on the website or referral announcement and received either in credits of a service or directly awarded to the monthly end-point protection of a device. Referral bonuses have no cash value. If a Customer’s account is suspended, closed, or canceled, the referral bonus is automatically voided. A qualified Customer is someone who signs up for a service and keeps the service for a minimum and consecutive subscription of three (3) months without ever receiving a full refund nor any other discount for their service. The referral bonus for the Customer and Customer referral will automatically be credited on the following month’s service or roll over as referral credit. Referral credits is non-transferable and do not expire,   as   long   as   the   account   is   active   and   in   good   standing.  

Wenyah Support Services Group reserves the right to postpone or refuse any and all referral discounts or credits if it is believed that any kind of fraud or manipulation of the referral promotion is occurring, has occurred or is likely to occur.  

Referred Customers must provide the full name, telephone number and the email address of the referrer that is on file with Wenyah Support Services to receive their one-time discount and for the referrer to receive any future service credit(s).  

There is currently no set limit on the number of people that a single Customer can refer, however, Wenyah Support Services reserves the right to limit or delay any discounts to prevent abuse. The referral bonus and discount is only valid at the time of initial purchase of the referred Customer and not any time after. The referral bonus can end at any time without notice or warning.  

10. TERM  

You agree under this terms and conditions that services and shall automatically terminate upon cancellation of either parties.  

11. DEFAULT  

The occurrence of any of the following shall constitute a material default under this Terms and Conditions:  

1. The failure to make a required payment when due.  

2. The insolvency or bankruptcy of either party and/or Providers.  

3. The subjection of any of either party’s property to any levy, seizure, general assignment for the benefit of creditors, application, or sale for or by any creditor or government agency.  

4. The failure to make available or deliver the services in the time and manner provided for in this contract.  

12. REMEDIES  

In addition to any and all other rights a party may have available according to law, if a party defaults by failing to substantially perform any provision, term or condition of this Contract (including without limitation the failure to make a monetary payment when due), the other party may terminate the Contract by providing written notice to the defaulting party. This notice shall describe with sufficient detail the nature of the default. The party receiving such notice shall have seven (7) days from the effective date of such notice to cure the default(s). Unless waived in writing by a party providing notice, the failure to cure the default(s) within such time period shall result in the automatic termination of this contract.  

13. INDEMNIFICATION  

The indemnification obligations set forth in this Section shall be the parties’ exclusive rights and remedies with respect to this Agreement.  

1. Indemnity by Client. Client shall indemnify and hold harmless us, our affiliates, and each of their respective officers, directors, members, agents and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties and fines of any kind and nature whatsoever (including reasonable attorneys’ fees) brought by a third party under any theory of legal liability arising out of or related to any of the following:  

1. Customer use or misuse of any Software and/or Services;  

2. Customer violation of the Wenyah Support Services Terms of Service;  

3. Customer violation of any rights of a third party; or  

4. any other negligent or intentional misconduct by Customer. Wenyah Support Services retains the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by Customer, in which event Customer is required to cooperate in asserting any available defenses.  

2. Reciprocal Indemnification. Each party shall indemnify and hold harmless the other party, the other party’s affiliates, and each of their respective officers, directors, members, agents and employees from and against any and all claims, demands, liabilities, obligations, losses, damages, penalties and fines of any kind and nature whatsoever (including reasonable attorneys’ fees) brought by a third party under any theory of legal liability arising out of or related to the indemnifying party’s actual or alleged: (i) gross negligence, (ii) willful misconduct or (iii) infringement or misappropriation of a third party’s copyright, trade secret, patent, trademark or other intellectual property right.  

3. Procedures. A party seeking indemnification under this Section shall provide prompt notice of its claim for indemnification to the indemnifying party; provided, however, that failure to give prompt notice shall not affect the indemnifying party’s obligations under this Section unless and to the extent that the failure materially prejudices the defense of the claim. The indemnifying party may select counsel to defend the indemnified party in respect of any indemnified claim under this Section; provided, however, that the counsel selected must be qualified to defend the indemnified claim in the judgment of the indemnified party, which judgment shall not be unreasonably withheld or delayed. The indemnified party shall keep the indemnifying party fully informed of the status of the claim, including all communications from the claimant, and shall cooperate with the indemnifying party with respect to any judicial proceeding or dispute resolution procedure. The indemnifying party shall not settle any claim covered by this Section without the written consent in advance of the indemnified party, which consent shall not be unreasonably withheld or delayed. If, however, such settlement shall be only for a monetary amount covered by the indemnifying party’s indemnification obligation under this Section and shall not impose any other liability on the indemnified party, then, no consent shall be required from the indemnified party. Notwithstanding anything in this Section to the contrary, if we are indemnifying multiple Clients related to the subject matter of the indemnification claim, we shall have the right to seek consolidation of all such actions and to select counsel to defend the actions.  

Patent, Copyright, Trade Secret. Notwithstanding any other provision in this Section, if we determine in our sole discretion that any Service may involve any product that may become subject to a claim of infringement or misappropriation, we may elect to (a) obtain the right of continued use of such product, or (b) replace or modify such product to avoid such claim. If we do not elect to do so, then all applicable licenses involving the product shall terminate. This Section states our entire liability and Client’s sole and exclusive remedies for patent or copyright infringement and trade secret misappropriation.  

14. FORCE MAJEURE  

If performance of this Contract or any obligation under this Contract is prevented, restricted, or interfered with by causes beyond either party’s reasonable control (“Force Majeure”), and if the party unable to carry out its obligations gives the other party prompt written notice of such event, then the obligations of the party invoking this provision shall be suspended to the extent necessary by such event. The term Force Majeure shall include, without limitation, acts of God, fire, explosion, vandalism, storm or other similar occurrence, orders or acts of military or civil authority, or by national emergencies, significant failure of a part of the power grid, significant failure of the Internet, natural disaster, pandemic, epidemic, insurrections, riots, or wars, or strikes, lock-outs, work stoppages or other labor disputes, or supplier failures. The excused party shall use reasonable efforts under the circumstances to avoid or remove such causes of non- performance and shall proceed to perform with reasonable dispatch whenever such causes are removed or ceased. An act or omission shall be deemed within the reasonable control of a party if committed, omitted, or caused by such party, or its employees, officers, agents, or affiliates.  

15. GUARANTEES AND LIABILITIES  

Wenyah Support Services aims to provide high level of service and support. Due to uncontrollable circumstances, uncooperative Customers, Customer representatives, or 3rd party representatives, Wenyah Support Services Group cannot guarantee Customer satisfaction. The Customer and/or authorized representative has the right to refuse a remote connection to their devices or refuse cooperation in order for Wenyah Support Services to complete its functions and duties. Wenyah Support Services also has the right to refuse service to a Customer that refuses a remote assistance session, and/or refuses to cooperate with troubleshooting requests, and/or any unwillingness to assist in the successful resolution of any issue. Wenyah Support Services reserves the right to proceed with account suspension and cancellation of services without refund due to an account holder/authorized representative’s hostility, or unwillingness to cooperate to achieve a solution.  

Except from the “100% money-back guarantee” on the initial technical support incident, Wenyah Support Services offers no guarantees on any and all of its services. If a service provided by, or a project complete by Wenyah Support Services results in a business disruption of any kind, and/or results in a loss to the Customer, the Customer’s clients, partners or any party related to the Customer, Wenyah Support Services will suffer no liability. In any event that an error is determined in the completed service or project, Wenyah Support Services will assist in correcting the error, but does not automatically accept guilt nor responsibility for the disruption, error nor loss incurred by the Customer, the Customer’s clients, partners or any party related to the Customer. This section clarifies, supersedes, and abolishes any and all guarantees, implied by or otherwise stated, in this document, the Wenyah.com website or any other document or agreement that the Customer and Wenyah Support Services agrees to in the future. Wenyah Support Services shall exercise reasonable care when it provides Support Services. Wenyah Support Services aims to achieve high quality work, however, does not guarantee that completed work will satisfy the Customer’s expectations of quality or the timeline to complete a particular project. Refunds will be assessed based on the quality and time expectation set forth by Wenyah Support Services Management and not by the Customer. Wenyah Support Services reserves the right to assign or reassign an agent to the Customer.  

Additionally, Wenyah Support Services hereby asserts that the furnishing of gratuitous services does not establish a contractual relationship between Wenyah Support Services and the Customer. The Customer expressly acknowledges and agrees that the provision of free services is entirely discretionary on the part of the Wenyah Support Services Group and that the provider bears no obligation to continue such provision or to engage in any contractual relationship with the Customer. The Customer further recognizes and assents that the receipt and use of free services shall not give rise to any form of contractual relationship or agreement between the Wenyah Support Services Group and the Customer.  

16. SEPARATION OF LIABILITIES, SERVICES AND SERVICE PROVIDER  

 Wenyah Support Services Group acts as an intermediary between the Client and the providers of the services and provides three unique and independent services (as outlined in Section 1) through three distinct and separate companies (as stated in Section 1.1, 1.2, and 1.3). Each company offers a service that is distinct from the others, with no overlap between them. It is crucial to note that each company is a separate and independent legal entity.  

 Each Provider has its own legal status, financial structure, and liabilities. Any agreement or arrangement with one entity does not establish a relationship with the others, and any liabilities or responsibilities associated with the provision of each service are solely attributed to the relevant company providing that service. Therefore, the customer is not allowed to pursue any legal action against any entity other than the specific company providing the service.  

 The customer should understand that any agreement or arrangement, including any services rendered or received, with one of the companies does not create a relationship with the other two companies. The terms and conditions of each service are specific to the relevant company providing it. The Providers, nor Wenyah Support Services Group are not jointly liable for any losses or damages incurred in connection with the provision of their respective services. It is critical to recognize that the actions of one entity do not legally bind the other entities. Each entity is responsible for its own actions and is not liable for the actions of the other entities.  

 If any of the Services providing the services decide to separate, become insolvent, or undergo any form of restructuring, the customer acknowledges and agrees to waive any right to pursue legal action for damages due to loss against any of the remaining companies. Additionally, in the event of any separation, the customer has the option to continue receiving services from any of the remaining companies or discontinue services altogether. The customer acknowledges that any liabilities or responsibilities associated with the provision of each service are solely attributed to the relevant company providing that service. The three companies, as well as Wenyah Support Services, are not jointly liable for any losses or damages incurred in connection with the provision of their respective services.  

17. DISPUTE RESOLUTION  

The Customer and Wenyah Support Services Group agree that any dispute, claim, or controversy arising in any way to the provided services, these Terms of Service and this Arbitration Agreement shall be determined by binding arbitration. The arbitrator is bound by the terms of this Agreement. All issues are for the arbitrator to decide, including issues relating to the scope and enforceability of this agreement. The arbitrator’s award will be final and binding, and judgment may be entered upon it by any court having proper jurisdiction. The Customer and Wenyah Support Services agree that both parties are waiving the right of trial by jury or to participate in a class action. Furthermore, the Customer and Wenyah Support Services agree that the arbitrator cannot consolidate more than one person’s claims with your claim and may not preside over a class or representative proceeding. This dispute resolution provision shall survive termination of this agreement or any and all of your Wenyah Support Services subscription, Wenyah Support Services add-on service, or Wenyah Support Services hourly service. The Customer cannot submit an individual complaint for multiple Services into one complaint.  

This dispute resolution clause shall apply to all future agreements, contracts, or arrangements entered into between the parties, related to the subject matter of this Agreement. This arbitration agreement shall have precedence and shall not be superseded by any dispute resolution clauses in future documents. In instances where a subsequent agreement is executed without a dispute resolution clause, disputes arising under that agreement shall automatically be governed by this clause. Furthermore, in cases where a future agreement contains a dispute resolution clause, this clause in the Master Service Agreement shall take precedence and nullify the dispute resolution clause in the subsequent agreement, ensuring that all disputes are resolved in accordance with the terms set forth herein, unless the future agreement expressly stipulates that its own dispute resolution provisions shall override this master agreement’s clause.  

If the matter is not resolved by negotiation within 30 days, the parties will resolve the dispute using the Alternative Dispute Resolution (ADR) procedure. Any controversies or disputes arising out of or relating to this Agreement will be resolved by binding arbitration under the rules of the American Arbitration Association.  

18. ATTORNEY’S FEES TO PREVAILING PARTY  

In any action arising hereunder or any separate action pertaining to the validity of this Agreement, the prevailing party shall be awarded reasonable attorney’s fees and costs, both in the trial court and on appeal.  

19. ENTIRE AGREEMENT  

This Contract contains the entire agreement of the parties, and there are no other promises or conditions in any other agreement whether oral or written concerning the subject matter of this Contract. This Contract supersedes any prior written or oral agreements between the parties.  

20. SEVERABILITY & SURVIVAL  

If any provision of this Contract will be held to be invalid or unenforceable for any reason, the remaining provisions will continue to be valid and enforceable. If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall remain in full force and effect.  

21. WAIVER OF CONTRACTUAL RIGHTS  

The failure of either party to enforce any provision of this Contract shall not be construed as a waiver or limitation of that party’s right to subsequently enforce and compel strict compliance with every provision of this contract.  

22. NOTICE  

Wenyah Support Services will send the Customer information relating to accounts (e.g. notices, payment methods, confirmation messages, changes in passwords, subscription changes, invoices and payment authorizations) in electronic form only, using the email address the Customer provided during registration. The Customer agrees that any notices, disclosures, agreements and other communications that Wenyah Support Services sends electronically satisfy any and all legal communication requirements, including that such communications be in writing.  

23. AMENDMENTS  

Wenyah Support Services reserves the right to amend or to modify these Terms of Service at any time, without prior notice, provided that if any and such alterations constitute a material change to the stated Terms of Service. Wenyah Support Services will notify its Customers by posting an announcement on the website. Amendments and/or modifications shall immediately take effect when posted on the website. Customers of Wenyah Support Services that continue to access and use the services after such amendments or modifications agree to be bound by such modifications and amendments to the Terms of Service. Wenyah Support Services urges its Customer to immediately stop using the services provided if said Customer does not agree to any change, modification or amendment to these terms.  

24. ACCEPTANCE  

Upon utilization of any of the services offered by Wenyah Support Services, the Customer and their registered representatives automatically accept all the terms, conditions and policies detailed in this document. The Customer bears the right to reject any of the terms and policies described in this document.  

If a Customer rejects any of the terms and policies described in this document, the said Customer must inform Wenyah Support Services of such rejection immediately. Wenyah Support Services reserves the right to refuse service to that Customer and reserves the right to automatically suspend or cancel any and all subscriptions by that Customer.  

25. GOVERNING LAW  

This Contract shall be construed in accordance with the laws of the State of California.  

26. ASSIGNMENT  

Customer may not assign or transfer this Contract without the prior written consent of Wenyah Support services, which approval shall not be unreasonably withheld.  

27. PRIVACY POLICY  

Protecting your private information is our priority. This Statement of Privacy applies to Wenyah Support Services and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Wenyah Support Services include WENYAH SUPPORT SERVICES.COM, ISUNGARUD LLC., and ALL OF WENYAH SUPPORT SERVICES. The Wenyah Support Services website is a MANAGED SERVICE PROVIDER site. By using the Wenyah Support Services website, you consent to the data practices described in this statement.  

Wenyah Support Services reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.  

28. COLLECTION OF INFORMATION  

28.1 Personal Information  

In order to better provide you with products and services offered on our Site, Wenyah Support Services may collect personally identifiable information including but not limited to the following: a. First and Last Name  

2. Mailing/Billing Address  

3. E-mail Address  

4. Phone Number  

5. Employer  

6. Job Title  

28.2 Personal Information Use & Security  

Wenyah Support Services collects and uses your personal information to operate its website(s) and deliver the services you have requested.  

Wenyah Support Services may also use your personally identifiable information to inform you of other products or services available from Wenyah Support Services and its affiliates.  

Wenyah Support Services secures your personal information from unauthorized access, use, or disclosure. Wenyah Support Services uses the following methods for SSL Protocol purpose which is as follows:  

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.  

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.  

28.3 Device Information  

In order to better provide you with products and services offered on our site, Wenyah Support Services may collect personally identifiable information related to your subscription or hourly services including but not limited to the following:  

a. Computer /Device Name Computer/Device FDQN, IMEI, MAC Address, Serial Number or any industry-standard unique device identification method  

28.4 Billing Information  

If you purchase Wenyah Support Services’ products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.  

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from Wenyah Support Services and elected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.  

28.5 Third Party Information Sharing  

Wenyah Support Services does not sell, rent or lease its Customer lists to third parties.  

Wenyah Support Services may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number including device information, device serial numbers) is transferred to the third party. Wenyah Support Services may share data with trusted partners to help perform statistical analysis, send you email or postal mail, and provide Customer support, device troubleshooting support, cybersecurity support and storage support or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Wenyah Support Services, and they are required to maintain the confidentiality of your information.  

Wenyah Support Services may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Wenyah Support Services or the site; (b) protect and defend the rights or property of Wenyah Support Services; and/or (c) act under exigent circumstances to protect the personal safety of users of Wenyah Support Services, or the public.  

28.6 Information from Other Programs  

1. Diagnostic Tools – Wenyah Support Services is not the manufacturer of such programs and is not responsible for, and has no control over, any data collection that they may perform. Wenyah Support Services uses third-party diagnostic software to assist in resolving many computer and technology issues. Wenyah Support Services uses these programs for the specific purpose of resolving computer or technology issues.  

2. Remote Assistance – Wenyah Support Services may use a third-party application and/or third- party website to gain remote control of your computer(s) or other technology(ies). This program or website may collect data from your computer or other technology. Wenyah Support Services is not the manufacturer of such programs or websites and is not responsible for, and has no control over, any data collection that they may perform.   

3. Tracking User Behavior – Wenyah Support Services may keep track of the websites and pages our users visit within Wenyah Support Services, in order to determine what Wenyah Support Services are the most popular. This data is used to deliver customized content and advertising within Wenyah Support Services to Customers whose behavior indicates that they are interested in a particular subject area.  

4. Automatically collected information – Information about your computer hardware and software may be automatically collected by Wenyah Support Services. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Wenyah Support Services website.  

5. Use of Cookies – The Wenyah Support Services website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.  

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Wenyah Support Services pages, or register with Wenyah Support Services site or services, a cookie helps Wenyah Support Services to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Wenyah Support Services website, the information you previously provided can be retrieved, so you can easily use the Wenyah Support Services features that you customized.  

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Wenyah Support Services or websites you visit.  

7. Links – This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.  

8. External Data Storage Sites – We may store your data on servers provided by third party hosting vendors with whom we have contracted.  

29. CHILDREN UNDER THIRTEEN  

Our privacy practices are guided by the United States’ Children Online Privacy Protection Act of 1998 (COPPA), as well as data privacy laws in the Unites States and other applicable countries. Younger visitors should always check with their parents or guardians before entering information on any website or mobile application and we encourage families to discuss their household guidelines regarding the online sharing of personal information.  

Neither Wenyah Support Services, WENYAH SUPPORT SERVICES.COM, ISUNGARUD LLC., ALL OF WENYAH SUPPORT SERVICES and service providers who provide support for the internal operations of our services collect personal information (eg. Full name, email address, home address, or phone number) or any geolocation information from children under the age of 13. Wenyah Support Services may collect information that is reasonably necessary to support the internal operations of our services offered (see section on “Use of Cookies”). In the event that we have knowledge that a child under the age of 13 has submitted any personal information to us via our Chatbot or our websites, we may use the email address provided by the child for the sole purpose of responding to the child’s question or carrying out his or her request on a one-time-only basis. We will not use the email address provided by the child for any other purpose, and we will delete it from our records once the question has been answered or the request has been fulfilled. If we become aware that we have unknowingly collected personal contact information other than an email address from a child under the age of 13, we will delete the information immediately. Features on the websites that are open to non-registered users or certain materials that ca be submitted to Wenyah Support Services, collect only non-personal information, such as first name, age, hometown, and home state. Wenyah Support Services may provide non-registered users and registered users with an opportunity to send a link to material on the website to friends and family electronically. To do so, Wenyah Support Services may ask for the sender’s first name, recipient’s first name, and recipient’s email address. Recipient email addresses are used only to send the electronic materials to complete the sender’s request and are deleted after the request is fulfilled.  

30. OPT- OUT AND UNSUBSCRIBE FROM THIRD PARTY COMMUNICATIONS  

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from third-party partners of Wenyah Support Services by contacting us via email address: [email protected]  

From time to time, Wenyah Support Services may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Wenyah Support Services or click on a link therein. If you would like to stop receiving marketing or promotional communications via email from Wenyah Support Services, you may opt out of such communications by clicking on the unsubscribe button or contacting [email protected].  

31. CONTACT INFORMATION  

Wenyah Support Services welcomes your questions or comments regarding this Statement of Privacy. If you believe that Wenyah Support Services has not adhered to this Terms and Conditions, please contact Wenyah Support Services at:  

WENYAH SUPPORT SERVICES GROUP

Email Address: [email protected]  

Telephone number: 1 (866) 620 – 1681  

Effective: March 1, 2026